Lies, damned lies, statistics… and graphs

Insatiable, 2011, by artist Chris Jordan

This post is inspired by a professor at the University of Toronto who pointed me to the 19th century saying that there are three kinds of lies: lies, damned lies and statistics. While it’s true that statistics can be used for deceptive purposes, so can data visualizations.

In a July 6, 2011 article for the Torontoist entitled Our Toronto’s Graphics Skew City Budget Information, journalist Stephen Michalowicz argues that poorly designed pie charts and bar graphs make it difficult for citizens to understand the 2011 municipal budget. He writes: “[…] all of the charts and graphs depicted in the newsletter are technically correct – they just don’t provide a full, balanced picture of the City’s finances.”

Having been consulted for the article, I found that examining the City’s charts was a fascinating, if unusual, way to spend a Friday night. The charts were confusing at best, and, as Michalowicz points out, misleading.

In today’s multimedia information environment, there is more to communicating statistics than showing mere numbers, or even ratios and percentages. Artist Chris Jordan, one of many artists and graphic designers who use data visualization for story telling, has created several fascinating art pieces, one of which depicts 48,000 plastic spoons, or the number of gallons of oil consumed around the world every second.

If bad data visualizations can obscure data and mislead the public, good ones make abstract numbers much more tangible and concrete. That’s the point of graphs, charts, or what is often called ‘visual aids’. When looking at the innumerable examples of data visualization around me, I wonder: do they reveal or obscure data? What am I not seeing in this image, and why am I not seeing it?

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Future Workshop at Kawartha Heritage Conservancy

The Future Workshop was developed for participatory design of information systems by Junkt and Mullert in 1987 (McPhail et al, 1998). It consists of three phases – critique, fantasy and implementation which enable potential users of an information system to expose flaws in their current system, bring to light their ideal system or features and decide what they would like to see prototyped.

On February 19, 2011, Alexandra Hall and I went to Peterborough, ON to lead a Future Workshop with staff, volunteers and other stakeholders at Kawartha Heritage Conservancy, a land, biodiversity and cultural heritage conservation organization. Our objective was to engage in a participatory design session which would shed light on our development of an Intranet to support the organization’s knowledge management strategy.

Although we intended to begin the workshop with an icebreaker, our time was limited and we skipped right into the critique phase, during which participants pointed to weaknesses in their current file organization and sharing system. For the fantasy phase, we were inspired by a session organized by Terry Costantino at Usability Matters earlier this month. The participants imagined their ‘dream’ information system and wrote down each idea on a post-it which they then put on the wall. Afterwards, we had intended to use a “dot-mocracy” exercise for the implementation phase, where participants would each vote for their favourite post-it using 5-10 dot stickers. However, again in the interest of time, we ended up having an open discussion of the proposed features instead. All in all, it was a very informative session and I look forward to showing them the first prototype.

Visual research methods workshop 2

On February 10, 2011, I had the pleasure of facilitating the second visual research methods workshop the the University of Toronto, with the support the Knowledge Media Design Institute and the Faculty of Information.

The workshop was inspired by David Gauntlett’s ArtLab Lego Serious Play project, during which he had research participants build representations of the identities out of clay.

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In this version of the workshop, the participants – students, researchers and professors – modelled their research ideas out of clay and explained their clay models with each other. This physical representation of an abstract concept allowed the participants to focus their ideas and discuss them with their peers. In turn, the other participants were able to quickly understand the research idea and provide feedback, suggestions and critiques.

The workshop would not have happened without each person’s commitment to the workshop and enthusiasm for this technique. Thank you to all who, through their support and encouragement, made this possible. I hope that we will soon have another!

Yahoo Pipes exercise

As a requirement for an information systems design class, I designed a Yahoo Pipes data mashup for use by job-seeking immigrants in Toronto. This prototype was tested by the user group and received positive reviews. While Yahoo Pipes is clearly limited in terms of the functionality and flexibility it offers, this exercise allowed me to learn more about manipulating RSS feeds and combining online data into useful information.